“Perform or Die” is our straightforward approach to keeping us accountable for selling the best products around. We want a safe haven where you can find new, exciting products from up-and-coming or unrecognizable manufacturers, yet feel safe in placing an order without the fear of “what if.”
We track all failures and/or spec issues by item and manufacturer. Every issue we find is documented, and the manufacturer is notified. This ensures we are always selling top-quality products and helps manufacturers recognize QC issues. Once a 5% failure rate is reached, we will discontinue offering those items for sale. Our thought is that at the 5% rate, the manufacturer has already been notified and is appraised of the issues we continue to see yet doesn’t care to make any changes or updates. Therefore, they are no longer a reputable company that we want to do business with and will be immediately cut from our offerings. We continue to be the first and only retailer going this in-depth to ensure our customers are protected.